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Service Policy
1. Service Commitment
YSA (Yisa) upholds the core philosophy of "Customer First, Service Oriented," dedicated to meeting customer needs, exceeding expectations, and building long-term trust through professional, efficient, and attentive service.
2. Service Scope
Product Support: Provides product consultation, installation guidance, usage training, and technical upgrade services.
After-Sales Service: Includes troubleshooting, maintenance and repair, return and exchange processing, and quality assurance.
Customer Care: Regular follow-ups, satisfaction surveys, and holiday greetings to enhance customer loyalty.
Customized Services: Offers personalized solutions based on customer needs (e.g., enterprise customization, exclusive services, etc.).
3. Service Commitment
Response Time
Phone/Online Inquiry: Respond within [specific minutes, e.g., 30 minutes] during business hours [e.g., 9:00-18:00] on workdays.
Emergency Repair: Response within 2 hours, solution within 24 hours (except special cases).
Service Quality
All service personnel are professionally trained and certified to ensure standardized service and strong technical skills.
Use original parts or standard-compliant alternatives to guarantee repair quality.
Transparent Communication
Clearly inform service content, fees, and procedures before service, with no hidden charges.
Regularly update clients on service progress to ensure information transparency.
Privacy Protection
Strictly comply with data security regulations and do not disclose any personal information or business data without client authorization.
© 2012-2026 Shenzhen Chuanneng Automation Co., Ltd. All Rights Reserved. 粤ICP备2026080421
